Welcome to the Tackle Warehouse Customer Service page. Tackle Warehouse is committed to providing our customers with the highest level of customer service possible. We strive to serve all your fishing needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can email us at info@tacklewarehouse.com or give us a call at 1-800-300-4916.

All rod orders with additional items, shipping Fed Ex Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted will be subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.

What can I order? You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please email info@tacklewarehouse.com and we can look into it for you.

How can I order? You may order via our secure online ordering system or you may send your order request via email or fax us at 805-542-9302. Our Customer Service Department is open for phone orders 6 days a week. You may call Monday through Friday between 8am PST and 6pm PST and you may call Saturday between 10am PST and 5pm PST. If you would like to place a phone order please call our toll free line 1-800-300-4916 or local telephone number 805-784-0901.

How can I pay? You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal, International Money Orders, Wired Fund Transfers and C.O.D.(Maximum C.O.D orders of $200). Please contact our International Department for more details regarding International Money Orders and Wired Fund Transfer payments. Please note that Tackle Warehouse may require additional information from you before we can process your order.

How long will it take to receive my order? FedEx Priority Overnight: Delivery by 10:30 a.m., next business day. FedEx Standard Overnight: Afternoon delivery, next business day. FedEx 2Day: Afternoon delivery, second business day. FedEx Express Saver: Afternoon delivery, third business day. FedEx Ground: 1-5 business days within 48 contiguous states. ***Please call for rates and availability for Saturday Delivery orders.

What happens if I don’t receive my package? All of our shipments are covered by insurance that guarantees that Tackle Warehouse will replace packages that are lost or damaged during transit.

What if something doesn’t fit or I change my mind? You are welcome to return or exchange any items purchased from Tackle Warehouse. The products must be returned in the same condition they were received in. Clothing must be unworn and in the original packaging. Shoes must be unworn and in the original box. Tackle Warehouse will refund the product cost only. All shipping fees and taxes incurred will be your responsibility.

Are back order arrival dates guaranteed? Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

How do we ship back ordered items? All back ordered items are shipped free of charge. The method of shipping will depend on the best option available for the item(s) being shipped. Back ordered items will ship either First Class Mail or Fed Ex Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 1-800-300-4916 or info@tacklewarehouse.com. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or Fed Ex Ground.

Will I have to pay any taxes or import duties? There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.. California residents are subject to the state sales tax.

Guaranteed Lowest Prices: - A self defining phrase that is as simple as it reads. Simply put, if you find a lower price, on any product we stock, we would like the opportunity to beat it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that by choosing Tackle Warehouse you're getting the lowest prices anywhere. We routinely scan our competitors to assure that our prices can't be beat. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price. Lower prices that cannot be confirmed will not be honored. Simply inform one of our knowledgeable reps where you found a better price; once price and source are confirmed, and the parameters maintained, you can be secure in knowing Tackle Warehouse will beat it! We reserve the right to confirm lower prices before any final Tackle Warehouse sale. The source of a lower price must come from an authorized dealer within the United States of the product in question (ie: authorized Shimano, Daiwa, etc... dealer). If the price does not come from an authorized source, current Tackle Warehouse prices stand.

Defective Product - Tackle Warehouse wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Tackle Warehouse. All products should be shipped back to Tackle Warehouse where our quality control department will examine it and do the following: Consider it defective through Tackle Warehouse standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

Returns and Exchanges - Tackle Warehouse always wants you to get what you want, but in the event that you would like to exchange or return an item please refer to the back of your invoice for directions. If you have a question that your invoice does not address please call and speak with a customer service representative who will give you return information specific to the product you are returning.

Please send all returns or exchanges to:
  Tackle Warehouse
  745 Buckley Road
  San Luis Obispo, CA 93401

Any questions, comments, or concerns please contact us at info@tacklewarehouse.com