Welcome to the Tackle Warehouse Customer Service page. Tackle Warehouse is committed to providing our customers with the highest level of customer service possible. We strive to serve all your fishing needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can email us at email@example.com or give us a call at 1-800-300-4916.
747 Buckley Rd
San Luis Obispo, CA 93401
Toll Free: (800) 300-4916
Direct Dial: (805)548-2001
Mon - Fri: 9am-5pm
Sat - Sun: 10am-4pm
All rod orders with additional items, shipping FedEx or UPS Air, may incur an increased shipping charge. The shipping charge shown when the order is submitted will be subject to change. If your order needs to be shipped in two separate boxes you will be notified via e-mail. The shipping charge reflected on your order confirmation e-mail will be the correct shipping cost.
What can I order?
You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please email firstname.lastname@example.org and we can look into it for you.
How can I order?
You may order via our secure online ordering system or by phone. Our Customer Service Department is open for phone orders 7 days a week. You may call Monday through Friday between 8am PST and 6pm PST and you may call Saturday and Sunday between 10am PST and 4pm PST. If you would like to place a phone order please call our toll free line 1-800-300-4916 or local telephone number (805)548-2001.
Can I redeem multiple gift cards on one order?
Yes. However, the order must be placed over the phone with a customer service representative.
How can I pay?
You may pay with a Master card, Visa card, Discover card or American Express. We also accept PayPal, International Money Orders, and Wired Fund Transfers. Please contact our International Department for more details regarding International Money Orders and Wired Fund Transfer payments. Please note that Tackle Warehouse may require additional information from you before we can process your order.
**Note: There may be instances where a customer service representative will contact you for additional account information.
Sales & Discounts (Pro Staff, military, College etc.) Information
We do not allow multiple discounts of any kind to be applied to an order. During Sales times customer's can either opt for the sale discount or a different one if they qualify but not both. If your order is received with two or more discounts applied we will eliminate the smaller of the two (or more) discounts upon order processing. Then we will send you the confirmation e-mail with the one correct discount (with largest price break) applied.
Do you have a U.S. military discount?
Tackle Warehouse is honored to be able to provide our U.S. military service men and women with a 10% discount on all orders. We will ask that a current, valid military ID be sent or a copy of your DD214 if you are no longer serving, for verification purposes. Once this information is provided you are set to receive your 10% discount on all orders from Tackle Warehouse. Thank you all for your invaluable service to our country and sacrifice for our freedom. Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons.
How long will it take to receive my order?
- FedEx Priority Overnight: Delivery by 10:30 a.m., next business day.
- FedEx Standard Overnight: Afternoon delivery, next business day.
- UPS 2nd Day: Afternoon delivery, second business day.
- FedEx Express Saver: Afternoon delivery, third business day.
- UPS Ground: 1-5 business days within 48 contiguous states.
Please call for rates and availability for Saturday Delivery orders.
What happens if I don't receive my package?
UPS and Fed Ex shipments are covered by insurance that guarantees that Tackle Warehouse will replace packages that are lost or damaged during transit.
Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Tackle Warehouse will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Tackle Warehouse will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.
Returns and Exchanges:
In the event that you would like to exchange or return an item please refer to the back of your invoice for directions. If you need a copy of our return form, you can download it here. If you have a question that your invoice does not address please call and speak with a customer service representative who will give you return information specific to the product you are returning.
Returns and Warranties Return Items To:
747 Buckley Rd.
San Luis Obispo, CA, 93401
Please use the pre-paid return shipping label included with your order (only included with orders shipped within the contiguous United States). All other customers will be responsible for shipping charges on returned product.
***Please make sure to record your tracking number.***
Please use our Returns & Exchange form found on the back of your printed invoice. If you don't have your original invoice you can download it here.
Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.
How do we ship back ordered items?
All back ordered items are shipped free of charge. If all items are out of stock when you submit your order, you are responsible for the initial shipping charge. The method of shipping will depend on the best option available for the item(s) being shipped. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 1-800-300-4916 or email@example.com. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.
Will I have to pay any taxes or import duties?
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information. California residents are subject to the state sales tax.
Guaranteed Lowest Prices
If you find a lower price, on any product we stock, we would like the opportunity to match it. We owe our success to you, our customers, and we know that price is a critical concern. Our goal is to eliminate this concern by assuring you that by choosing Tackle Warehouse you're getting the lowest prices anywhere. We routinely scan our competitors to assure that our prices can't be beat. As should be expected, there are some common sense boundaries that apply. We must be able to verify the lower price through a valid online website (any Ebay auctions, Amazon, craigslist etc. are examples of sites that we do not price match).
Lower prices that cannot be confirmed will not be honored. Simply inform one of our knowledgeable reps with the online site where you found the better price; once price and source are confirmed, and the parameters maintained, Tackle Warehouse will match it! A price match can only be applied for an item with the same specifications as the item on the competitorŐs site. In addition, if the competitor assesses a shipping cost with the price of the item we will match the total price of the item and shipping. We reserve the right to confirm lower prices before any final Tackle Warehouse sale. The source of a lower price must come from an authorized dealer within the United States of the product in question (i.e., authorized Shimano, Daiwa, etc. dealer). If the price does not come from an authorized online source, current Tackle Warehouse prices stand.
Tackle Warehouse wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Tackle Warehouse. All products should be shipped back to Tackle Warehouse where our quality control department will examine it and do the following: Consider it defective through Tackle Warehouse standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.
Tackle Warehouse does not acknowledge the "Do Not Track" setting in browsers or any other mechanisms that allow the user to exercise choice regarding the collection of Personally Identifiable Information(PII). We also do not allow the collection or sale of Personally Identifiable Information(PII) by third parties or online services.
If you believe that your Content that was removed (or to which access was disabled) is not infringing, or that you have the authorization from the copyright owner, the copyright owner's agent, or pursuant to the law, to post and use the material in your Content, you may send a counter-notice containing the following information to the Copyright Agent:
- Your physical or electronic signature;
- Identification of the Content that has been removed or to which access has been disabled and the location at which the Content appeared before it was removed or disabled;
- A statement that you have a good faith belief that the Content was removed or disabled as a result of mistake or a misidentification of the Content; and
- Your name, address, telephone number, and e-mail address, a statement that you consent to the jurisdiction of the federal court in San Francisco, California, and a statement that you will accept service of process from the person who provided notification of the alleged infringement.
If a counter-notice is received by the Copyright Agent, Tackle Warehouse may send a copy of the counter-notice to the original complaining party informing that person that it may replace the removed Content or cease disabling it in 10 business days. Unless the copyright owner files an action seeking a court order against the Content provider, member or user, the removed Content may be replaced, or access to it restored, in 10 to 14 business days or more after receipt of the counter-notice, at Tackle Warehouse's sole discretion.
Please note that under Section 512(f) of the Copyright Act, any person who knowingly materially misrepresents that material or activity was removed or disabled by mistake or misidentification may be subject to liability.
If you have any questions, comments, or concerns, please feel free to contact us at firstname.lastname@example.org.