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Customer Service

Welcome to the Tackle Warehouse Customer Service page. Tackle Warehouse is committed to providing our customers with the highest level of customer service possible. We strive to serve all your fishing needs with guaranteed lowest prices and a wide selection of products. Below you will find some frequently asked questions as well as some of our policies. Please take a second to read through these and if you have any questions, comments or concerns you can email us at info@tacklewarehouse.com or give us a call at 1-800-300-4916.

Frequently Asked Questions

What can I order?
You may order all items shown on our online catalogue. If you are interested in an item that is not found on our website please feel free to request it on our Message Board.

How can I order?
You may order via our secure online ordering system or by phone. If you would like to place a phone order, please call our toll free line 1-800-300-4916 or local telephone number (805)548-2001. Please see our Customer Service Hours.

Can I redeem multiple Tackle Warehouse gift cards on one order?
Yes, multiple Tackle Warehouse gift cards can be redeemed online and over the phone.

How can I pay?
You may pay with a Master card, Visa card or Discover card. We also accept PayPal, Venmo, Afterpay, International Money Orders, Wired Fund Transfers, and Apple Pay/Google Pay on mobile devices. Please contact our International Department for more details regarding International Money Orders and Wired Fund Transfer payments. Please note that Tackle Warehouse may require additional information from you before we can process your order.

**Note: If there are any billing issues with your order, you will be notified via e-mail. If we do not receive a response to the e-mail within a 48-hour time period, the order will be cancelled. Tackle Warehouse may require additional information from you before we can process your order. We will contact you via the phone if this is necessary.

Do you have a U.S. military discount?
Tackle Warehouse is honored to be able to provide our U.S. military service men and women with a 10% discount on all orders. We will ask that a current, valid military ID be sent or a copy of your DD214 if you are no longer serving, for verification purposes (please blackout or 'redact' any sensitive information as needed). Once this information is provided you are set to receive your 10% discount on all orders from Tackle Warehouse. Thank you all for your invaluable service to our country and sacrifice for our freedom. Note: Limit one discount or coupon per order. The military discount cannot be used in addition to any sale or promotional discounts or coupons. Discount not applicable on gift cards or e-gift cards. Other exclusions may apply.

How long will it take to receive my order?

  • UPS Next Day Air: Delivery by 10:30 a.m. (Noon in some locations), next business day.
  • UPS Next Day Air Saver: Afternoon delivery, next business day.
  • UPS 2nd Day: Afternoon delivery, second business day.
  • UPS Ground: 1-5 business days within 48 contiguous states
  • GSO Golden State Overnight: Usually overnight if shipping in California and some bordering States, 2-3 days for out of state delivery

What happens if I don't receive my package?
UPS and Fed Ex shipments are covered by insurance that guarantees that Tackle Warehouse will replace packages that are lost or damaged during transit.

Note: Priority Mail, World Mail, and Express Mail do not offer a tracking service, and are NOT insured. Tackle Warehouse will not replace packages that are lost or stolen if Priority Mail, World Mail, or Express Mail was the method of shipment chosen by the customer. Tackle Warehouse will not be responsible for lost or stolen shipments to a non-current address. If we are not notified of an address change before the shipment of your order, refunds or replacements for a lost or stolen package will not be accepted.

Free 365-Day Returns:
Tackle Warehouse wants you to be completely satisfied with your purchase. Items can be returned at any point in new condition within 365-days of the original invoice date.

Free return shipping is available for all orders shipped within the 48 contiguous United States. These orders will include a complimentary pre-paid UPS Ground return label in the box when the order is delivered.


Click here for details

Returns and Warranties Return Items To:
Tackle Warehouse
Attn: Returns
181 Suburban Road
San Luis Obispo, CA, 93401

Please use the pre-paid return shipping label included with your order (only included with orders shipped within the contiguous United States). All other customers will be responsible for shipping charges on returned product.

***Please make sure to record your tracking number.***
Please use our Returns & Exchange form found on the back of your printed invoice. If you don't have your original invoice you can download it here.

Are back order arrival dates guaranteed?
Back order arrival dates are provided by the manufacturer and are subject to change and are not guaranteed.

How do we ship back ordered items?
All back ordered items are shipped free of charge. If all items are out of stock when you submit your order, you are responsible for the initial shipping charge. The method of shipping will depend on the best option available for the item(s) being shipped. Back ordered items will ship either First Class Mail or UPS Ground. If you would like your back ordered items to be sent out using a specific shipping method you will need to contact us at 1-800-300-4916 or info@tacklewarehouse.com. You will be charged for the cost of shipping your back ordered items if any other method is chosen. Typically, back ordered items, if not sent out the same day, will go out the following day. Travel time will depend on your location within the continental US. Please be advised, unless otherwise notified all back ordered items will be sent via First Class Mail or UPS Ground.

Backordered items will ship out once they are all in stock.

Will I have to pay any taxes or import duties?

International Taxes and Duties
There are no U.S. taxes for international customers; however, you will be responsible for any additional customs handling fees, duties and/or taxes. Because each country is different, and these fees change often, we do not know these fees. Your local post/customs office can give you this information.

U.S. Sales Tax
Numerous states are now requesting that we collect tax on their behalf and more will be requiring it moving forward. If you see a state tax assessed on your order that is because your state now requires that we do so. Thank you for your business!!

Defective Products
Tackle Warehouse wants you to be completely satisfied with everything that we offer. This begins from the site all the way to the product you select. Product is deemed defective either from the manufacturer or Tackle Warehouse. All products should be shipped back to Tackle Warehouse where our quality control department will examine it and do the following: Consider it defective through Tackle Warehouse standards, and immediately ship your replacement or refund your money. Or Contact the manufacturer to see if they cover the defective merchandise, then contact you with the information we have received.

Product Review Guidelines
ALL Reviews are monitored before posting, which is why a review may not be posted immediately after it has been submitted. Certain criteria must be met before your review will be considered for posting. Please take the following guidelines into account:

  • No obscenities, discriminatory language, or language otherwise not suitable for a public forum.
  • One review per person, per product. Exception being updating a review.
  • If we find unusually high numbers of reviews for a product posted in a short period of time, we may restrict the number of reviews for that product.
  • Reviews should NOT include questions. Please direct all questions to info@tacklewarehouse, the Tackle Warehouse Message Board, or call Tackle Warehouse Customer Service at 1-800-300-4916.
  • Tackle Warehouse Reviews are intended to provide helpful and relevant content to customers.
  • Non Post-able Review: This bait is awesome!
  • Post-able Review: This bait is awesome! I've caught multiple fish with it. It's easy to cast, engineered well and has a realistic finish.
  • Non Post-able Review: This bait is terrible.
  • Post-able Review: This bait is terrible. It doesn't suspend like it is supposed to and the most of the paint has chipped off after a couple uses.

Any Information submitted in a review becomes the property of Tackle Warehouse. Tackle Warehouse reserves the right to remove or not post reviews due to inappropriate language or content, as well as, reviews that do not follow the guidelines listed above.

Careers & Jobs

Please see our Careers Page for more information.

Need Help? Contact Us

Toll Free: 1.800.300.4916
Direct Dial: (805) 548 - 2001
Fax: (805) 548 - 2625


Visit our Current Phone & Pick Up Order Hours page to view the most recent hours updates.

info@tacklewarehouse.com

181 Suburban Road Suite 140
San Luis Obispo, CA 93401

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